I act as a reliable escalation point for US MSPs and Businesses. I administer and support Microsoft 365 environments, assist with Azure Cloud management, deploy Intune/MDM policies, and bridge the gap for advanced Helpdesk operations.
When Tier 1 gets stuck, I step in. I focus on resolving complex M365 issues, assisting with Azure cloud infrastructure, managing Intune/Endpoint policies, and ensuring smooth day-to-day IT operations for remote workforces.
Real-world scenarios where I've acted as the dedicated technical authority and support partner for MSPs and organizations.
Supported the migration of legacy accounting infrastructure to M365 while helping enforce financial compliance and conditional access policies.
Assisted in the execution of a lift-and-shift of a physical enterprise server room into a secure, redundant Azure cloud environment.
Contributed to a seamless Active Directory domain migration with zero unplanned downtime, securing endpoints and ensuring DNS continuity.
Managed and supported segmented hybrid-cloud Azure Virtual Desktops (AVD) to safely enable remote workers without compromising the HQ perimeter.
Implemented Intune compliance policies and Defender configurations to help an MSP secure their clients' endpoints via L1 helpdesk documentation.
Operated as a dedicated Tier 2 escalation engineer for a Fortune 500 company team, handling complex Mac/PC endpoint management and high-priority incidents.
Direct feedback from MSP owners and enterprise clients relying on my infrastructure expertise.
"Daniel is an exceptional professional whose expertise in Microsoft Azure, Office 365, and cybersecurity truly stands out. He made our migration seamless and hyper-secure."
"When our L1 techs hit a wall with Intune policies breaking our remote worker access, Daniel stepped in. Fixed the root cause in hours. Incredible T2 resource."
"Thank you for your hard work and dedication. Our hybrid M365 infrastructure runs much more smoothly thanks to your technical input and deep troubleshooting skills."